The product available for purchase on our web site is try-before-you-buy. We provide free trial periods to let you fully evaluate our product before you make a purchase decision.
Please use the trial period to make sure that the software meets your needs before purchasing a license (subscription). Our scheduling software is fully functional during the trial period. As the SMS text messages reminders are a 3rd party integration and cost additional $5 per user, this feature is only available after you have activated your subscription.
If you purchase one of our products, after your payment has cleared your license (subscription) to use the software will be activated. Once the license is activated, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software. Your subscription is non-refundable and non-transferable.
During your trial period, our support staff is available to assist in set up and configuration via email. We strongly recommend that all customers test the trial version of any product prior to making a purchase.
In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, we require that you send us an email at firstname.lastname@example.org, provide enough information for us to positively identify your purchase transaction (e.g., your company name, date of transaction etc.) as well as let us know what technical difficulties you have faced while using our platform.
EverOpen is not responsible for lost, delayed, or misdirected email, delays for downloading, or other communication system delays.
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.
Please contact customer service at email@example.com if you have any questions.